Please click here to view the full statement released by Chubb: Chubb Landlord Response to COVID-19
We understand this may be a distressing and challenging time for individuals, but Chubb is available to assist and making every effort to ensure the high level of service is maintained.
Chubb is operating as normal for our customers and Chubb’s claims service continues without change.
There are no changes in the way you submit a claim whether by email or through your broker. Chubb are ready to assist with any new claims which can be sent to firstname.lastname@example.org or through your broker.
Cover remains as per the current Product Disclosure Statement and Policy Wording, each claim is reviewed in line with policy terms, conditions and exclusions.
In case of a claim please submit the claim for review, providing all supporting documentation as per our normal claim process.
Chubb are not issuing any new landlords policies or any endorsements to add any ‘loss of rent’ type cover to existing policies until further notice.
Renewal of existing policies will be assessed as per our current procedures & guidelines and are subject to the terms, conditions and exclusions of the policy.
Email for enquiries (not claims): email@example.com
Email for claims: firstname.lastname@example.org or via your broker
All claims will be assessed on their individual merits and particular circumstances against all the policy provisions. Below is a general response which cannot take into account any specific claim considerations. You should therefore always discuss an actual loss situation with your insurance broker as your particular situation may differ from the general response below.
Question – If my tenant doesn’t pay rent due to financial problems the tenant has due to the Pandemic, can I claim the lost rent under my policy?
Question – A condition of the policy requires that the Landlord take all reasonable legal steps to remedy non-payment. How is this affected based on the Australian/State Government restrictions on tenant eviction?
Question – If I reduce my tenant’s weekly rent due to financial problems they have from the Pandemic, can I claim the amount I have reduced it by under my policy?
Question –If I waive my right to receive rent from the tenant for a few weeks because of the Pandemic, can I claim this amount under the policy?
Question – How will the policy respond to hardship claims, such as, the tenant losing their job?
Question – Do any policy restrictions specifically relate to this Pandemic or to cover during a pandemic?
Question – Due to current restrictions my property manager is unable to carry out property inspections so how will my policy be impacted?
Remember, policy cover has not changed, but we now work under changed circumstances due to the Pandemic. Cover continues as per your current product disclosure statement and policy wording . Every claim is different in some way and so the above general guide will not be directly applicable to every claim. If you have a loss you should discuss it with your insurance broker.
If you want to submit a claim, nothing has changed from what your policy sets out about how to submit. Chubb is ready to help and review your claim!
We trust this assists, if you require further clarification or have other questions, please contact us or your broker.