Custom Home Insurance – Name Change for Calliden Home Insurance

Dear Intermediary,

Calliden Home Insurance is currently undergoing a makeover and is excited to showcase a brand new look. From the 7th of April 2018 Calliden Home Insurance will be rebranded to Custom Home Insurance.

Our full name is changing to SGUAS Pty Ltd t/as Custom Home Insurance (‘Custom Home Insurance’). It remains a company within the Steadfast Underwriting Agencies division of Steadfast Group Limited (ABN 98 073 659 677).

While we are changing our name it is important to remember that Custom Home Insurance will continue to be backed by its strategic partner Chubb Insurance Australia Limited (‘Chubb’).

Why the Change?

A name change was required in order to clear up confusion in the market and avoid misunderstandings following the sale and break-up of the Calliden Group.

What it means for you

All policy documentation and schedules will be rebranded to Custom Home Insurance

You will need to amend your broking system to Custom Home Insurance with Chubb as the underwriter. Please contact your broking system provider for specific details

From 16th May 2018 you can process all new business and renewals under the new brand

All bank account details remain the same. As a reminder our bank account details are:

SGUAS Pty Ltd

BSB: 033-009

A/C: 198261

There are no coverage changes.

Website

Our new website is www.customhomeinsurance.com.au

Policy Wordings and Key Facts Sheets

All policy wordings and if required the applicable Key Facts Sheets will be available
for download from the new website www.customhomeinsurance.com.au from
7th of April 2018.

Claims

We were pleased to announce earlier that from March this year, all claims, new and existing, are being handled by Chubb. We know the sensitivities and importance of providing customers assistance when they need it most in the claims process and we could not be happier with this development. The reputation of Chubb Claims has been acknowledged in the many awards and recognitions received over the years with the latest being awarded the inaugural Gold Mansfield Award for excellence in claims service.

For further information please contact our Custom Home Insurance team on 1300 00 2255 – select option 1 or email us at home@customhomeinsurance.com.au